OpenAI Resolves ChatGPT High Error Rate Incident

On October 22, 2025, users of OpenAI's popular ChatGPT service experienced a period of degraded performance marked by increased error rates. The company promptly addressed the issue, and according to their official status page, all services have now returned to normal operation.

Timeline of the Service Disruption

The incident was handled swiftly, with OpenAI providing transparent updates throughout the process. Here is a timeline of the key events:

• Identified (02:19 PM): OpenAI first acknowledged the issue, stating, "We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation."
• Monitoring (02:40 PM): Approximately 20 minutes later, a fix was deployed. The status was updated to, "We have applied the mitigation and are monitoring the recovery."
• Resolved (03:23 PM): Less than an hour after the fix was applied, OpenAI confirmed a full recovery with the final update: "All impacted services have now fully recovered."

Full Service Restoration Confirmed

The issue, which caused degraded performance across ChatGPT, was officially marked as resolved at 03:23 PM. Users can now expect the service to be operating at full capacity without the elevated error rates experienced during the brief disruption.

For ongoing updates, you can always refer to the official OpenAI Status page.

A Note on Availability Metrics

OpenAI clarifies that their availability metrics are reported at an aggregate level. This means the data covers all service tiers, models, and various error types. The actual availability experienced by an individual customer can differ based on their specific subscription plan, the model they are using, and the API features being accessed.

The status updates are managed through a platform provided by incident.io.