ChatGPT Mobile Subscription Services Fully Restored

Quick Update All Services Normal

For users who experienced issues managing their ChatGPT subscriptions on mobile devices on Monday, October 20, 2025, we are pleased to report that the matter has been fully resolved. All services related to purchasing, updating, and canceling subscriptions on the ChatGPT Android and iOS apps are now operating normally.

A Timeline of the Subscription Issue

The problem, which temporarily affected subscription management features, was actively addressed by our team throughout the afternoon and evening. Here is a brief timeline of the events and the steps taken to restore service:

• 3:52 PM: The investigation began after initial reports of issues with purchasing new subscriptions specifically on the ChatGPT Android app. Users were advised to use the web browser as a temporary workaround.
• 4:53 PM: The scope of the issue was expanded. It was confirmed to be affecting not only new purchases but also the use of certain features, updates, and cancellations for existing subscriptions across both Android and iOS platforms.
• 6:13 PM: Our team continued its in-depth investigation to identify the root cause of the disruption.
• 6:42 PM: A mitigation was successfully applied. At this stage, the team began carefully monitoring the systems to ensure a stable and complete recovery.
• 7:57 PM: Full resolution was confirmed. OpenAI announced that all impacted services had fully recovered, and normal functionality was restored for all mobile users.

All Subscription Services Now Fully Recovered

We confirm that the issue has been completely resolved. You can now purchase, update, or cancel your ChatGPT subscriptions directly through the Android and iOS applications without any workarounds. We appreciate your patience as we worked to resolve this matter.