AI Is Changing How We Shop Via Conversation
The way we buy things online is changing dramatically. It's not just about moving to digital; artificial intelligence is fundamentally reshaping the process. OpenAI is putting AI, once hidden in recommendation engines, right at the start of our shopping journey by adding shopping features to ChatGPT.
ChatGPT is already incorporating real time shopping functions from major ecommerce platforms This changes how we find evaluate and purchase items
In May 2024 OpenAI started adding AI shopping tools directly into ChatGPT for Plus users This allowed shopping within a conversation You could ask things like What is the best air fryer under 100 dollars with good reviews or Compare the new AirPods Pro with Sony WF 1000XM5 You could even ask Show me black dresses under 150 dollars from ASOS or Nordstrom
Instead of just giving a list of links ChatGPT offers a tailored response It presents a curated list of products matching your request including side by side comparisons of important features pros and cons and user reviews It also shows current images pricing and stock information pulled directly from partner retailers If you want to buy ChatGPT provides direct links to complete the purchase
On April 28 2025 OpenAI announced further plans to extend these tools rolling out shopping buttons for everyone whether logged in or not This update lets users shop through ChatGPT although the final checkout still happens on the sellers website
This feature works through integrations with platforms like Instacart Klarna Shopify and Shop enabling complete shopping processes using natural language
Real World Examples Klarna Instacart Visa and Others
OpenAI teamed up with Klarna the buy now pay later service allowing users to shop across many brands inside ChatGPT You can search for items like best running shoes under 150 dollars get selected results compare choices and learn about Klarna payment plans all in the chat
Klarna found that users interacting via ChatGPT made faster more confident choices and converted more often than through traditional app methods Klarna CEO Sebastian Siemiatkowski called this a glimpse of retails future
Similarly ChatGPTs connection with Instacart could change grocery shopping Users can request a healthy meal plan and ChatGPT will not only create the plan but also fill a virtual cart using real time Instacart data A few clicks later the order is placed making AI a personal shopping helper
Shopify has also joined this trend letting merchants connect their stores using its plugin system Users can find unique direct to consumer products asking questions like Find me minimalist wallets from independent brands and receive Shopify powered results in the chat
For small businesses this offers a chance to gain visibility in a conversational space previously dominated by big retailers
This shift impacts more than just convenience it affects the structure of commerce What about payments in this new system
Visa recently revealed plans to explore invisible checkout by integrating its payment systems into AI agents Soon users might complete purchases entirely within platforms like ChatGPT just by confirming they want to buy eliminating redirects to payment pages
This suggests a trend towards embedded finance within AI where buying happens seamlessly in the background based on trust
What This Means for Brands Marketers and Retail Leaders
The growth of conversational commerce creates new priorities
- Just like SEO became essential with Google brands now need to optimize product information for AI discovery
- Accurate structured details like images prices specs and stock levels are vital for products to be shown by AI like ChatGPT
- Connecting with AI systems is the new storefront Brands must create experiences native to prompts ensuring they work well in conversations not just on websites
OpenAI made a key decision to keep product recommendations non sponsored rejecting pay to play results This builds user trust and levels the playing field for brands But it also means that being relevant accurate and structured is the only way to be seen
What Comes Next
As the lines blur between searching shopping and service AI will act as the guide assistant and sales platform We are moving into a prompt first economy where conversation not clicks drives commerce
In this new environment
- Retailers need to become AI native experience designers
- Consumers will demand frictionless discovery and checkout
- Success depends on how well your product communicates with AI
The winners will be the brands retailers and creators who grasp this change and quickly integrate AI into their customer experience
Lionel Sim former global CCO for Liverwire head of commercial for Bondee is now the founder of AI Capitol
