Gen Z Embraces ChatGPT As A Digital Coworker

Gen Z Welcomes ChatGPT as a Workplace Ally

A significant trend is emerging among Generation Z in the workplace: their embrace of artificial intelligence tools. More than half of Gen Z employees now view ChatGPT not just as a tool, but as a co-worker or even a friend, as highlighted in a May 21 report from Resume.org.

The study further revealed that nearly half of these young workers would prefer to seek answers from ChatGPT rather than consulting their direct supervisors.

Irina Pichura, a career coach at Resume.org, commented on this phenomenon: "Gen Z entered the workforce at a time when AI tools like ChatGPT were already becoming mainstream. They see it not as a threat but as a tool that enhances productivity and even offers real-time support throughout the day."

How Gen Z Leverages AI in Daily Work

The research, which surveyed over 8,600 full-time U.S. workers, indicated that 11% use ChatGPT regularly. This figure jumps to 21% among Generation Z employees, underscoring their higher adoption rate.

A substantial majority of ChatGPT users, over 80%, utilize the AI for work-related tasks. Furthermore, 66% employ it for brainstorming sessions or to discuss ideas.

Beyond Work Tasks The Personal Side of AI Interaction

The use of ChatGPT extends beyond professional duties. Workers also engage with the AI for more casual interactions, such as personal conversations (37%), playing games (24%), and even as a means to appear occupied when idle (14%). Notably, about one in five Gen Z users reported spending at least an hour daily chatting with or playing games on ChatGPT during work hours.

When engaging in personal conversations, employees turn to ChatGPT for guidance on difficult decisions. This includes seeking advice on workplace challenges with colleagues, navigating mental health or emotional struggles, and addressing relationship issues outside of their professional lives.

While a strong 86% of Gen Z users perceive ChatGPT as a beneficial work assistant, they are notably more inclined than other age demographics to characterize it as a source of entertainment (36%), a companion (32%), or even a therapist (21%).

Pichura further explained this behavior: "Gen Z workers have grown up with instant access to information, so it’s no surprise they turn to AI before turning to a manager. For them, ChatGPT offers fast, judgment-free answers, which can feel more efficient and comfortable than approaching a supervisor, especially in remote or high-pressure environments."

The Evolving Workplace Dynamics and AI

This trend unfolds against a backdrop of rising workplace stress and isolation. A KPMG leader suggests that work friendships might be a key to combating burnout. KPMG found that employers can foster connections by organizing project milestone celebrations, social gatherings, and non-work activities. AI tools can contribute positively here by automating tasks, thus freeing up employees' time for valuable relationship-building, mentoring, or coaching.

Conversely, a Glassdoor poll indicates a contrasting trend: employees seem less inclined to form friendships at work. Factors such as the prevalence of remote work, increased employee turnover, and layoffs have reportedly made forging workplace friendships more challenging.

Furthermore, a report from LRN Corp suggests that Gen Z employees may be more inclined to bend rules to achieve their work objectives. This highlights potential generational differences in ethics and compliance, which could present unique challenges for organizations with diverse, multi-generational teams, particularly concerning the use of AI in the workplace.