Why Americans Are Choosing ChatGPT Over Google Search

A fundamental shift is underway in how people find information online. According to a revealing new survey from Adobe Express of 1,000 consumers in the US, OpenAI's ChatGPT is rapidly becoming a go-to search tool. The data shows that an impressive 77% of respondents are now using the AI chatbot for search-related queries, with a full 25% identifying it as their primary choice over traditional search engines.

Why Users Are Making the Switch

The move towards AI-powered search is especially pronounced among younger internet users. The primary draw is the platform's ability to deliver direct, conversational answers to everyday questions and to act as a powerful tool for creative inspiration. Users appreciate that ChatGPT can provide concise summaries of complicated subjects, eliminating the need to click through and compare numerous links to find a clear answer.

Building Trust and Business Use Cases

This trend is not just about convenience but also about a growing sense of confidence in AI-generated results. The survey highlighted that three in ten people now trust the information from ChatGPT more than from other search engines. This growing trust has significant commercial implications, as nearly half (47%) of all marketers and business owners surveyed are already using ChatGPT to help promote their businesses, signaling a new frontier for digital marketing and SEO.