OpenAI Investigates ChatGPT Connector Errors for Paid Users

Service Disruption for ChatGPT Connectors

OpenAI has officially acknowledged a service issue impacting the "Use connectors" tool within ChatGPT. The problem is specifically affecting paid subscribers, including Plus and Pro users, who are reportedly experiencing a higher-than-normal rate of errors. For some, the tool may be completely inaccessible or unavailable at this time.

Current Status and Official Response

The incident, which is causing degraded performance, was formally identified by OpenAI on Thursday, August 14, 2025, at 05:41 PM.

In their official statement, the company confirmed, "We have identified that Plus and Pro users are experiencing elevated errors with the 'Use connectors' tool and the tool may be inaccessible/unavailable for some users." They have also stated, "We are working on implementing a mitigation."

Users can monitor the latest developments on the official OpenAI Status Page. This page is powered by incident.io.