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OpenAI Investigates ChatGPT on WhatsApp Service Errors
OpenAI is currently addressing a service disruption affecting users of ChatGPT on WhatsApp. The company has updated its official status page to reflect the ongoing issue, confirming that the service is experiencing degraded performance.
Current Status Degraded Performance
As of Wednesday, September 24, 2025, at 04:25 AM, OpenAI has identified the root cause of the problem. The primary impact is a high rate of errors for users attempting to access the service.
The company's latest update states: "We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation."
Incident Timeline and Updates
The issue was first acknowledged and investigated earlier in the day. Here is a timeline of the events based on OpenAI's updates:
- Investigating (03:05 AM): OpenAI first reported that they were investigating an issue with the listed services.
- Identified (04:25 AM): Approximately one hour and twenty minutes later, the team identified the cause of the elevated errors and began working on a solution.
Affected Components
The primary service affected by this outage is ChatGPT on WhatsApp. Users should continue to monitor the official OpenAI status page for the most current information and resolution updates.
The status page is powered by incident.io, a platform for incident management.
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