Fluent Cargo Unveils AI Chatbot For Live Logistics

In a significant move for the logistics industry, Fluent Cargo has announced the launch of Ask Fluent, an advanced AI-powered search tool that allows users to query live transport data using natural, conversational language.

The AI Advantage Live Data Over Static Information

Ask Fluent is engineered to connect logistics professionals directly with real-time shipping schedules, routing intelligence, market pricing, disruption alerts, certified emissions data, and cargo tracking through a simple conversational interface. This approach marks a departure from traditional chatbots that often rely on static, outdated information. By providing live access to its platform's curated data, Ask Fluent empowers customers to make faster, more informed decisions based on the current state of the supply chain.

While the demand for AI-powered tools is growing, many existing solutions lack the real-time context crucial for cargo operations. Ask Fluent addresses this gap by delivering information that dynamically adapts as the global shipping landscape changes.

From Complex Questions to Clear Answers

The power of Ask Fluent lies in its ability to understand and answer complex logistical questions. For example, a user can ask, "What's the best way to get two shipping containers from Japan to the West Coast of the United States?" In response, the system provides specific routing recommendations, such as the most efficient path through Yokohama to the Port of Los Angeles, complete with schedule availability and departure times for both direct and indirect shipments. It can even analyze recent port calls to report if vessels are running on schedule.

This powerful capability is built on five years of foundational work by Fluent Cargo in data standardization, cleansing, and routing methodology. Andy Greig, CTO of Fluent Cargo, explains, "We're solving a fundamental problem in logistics technology – the gap between what professionals need and what current AI tools actually deliver. Ask Fluent transforms how our customers access critical shipping intelligence by putting real-time, contextual data at their fingertips through simple conversation."

A New Engine for Logistics Operations

The vision for Ask Fluent is to become a central engine for logistics management. "Instead of jumping between 10 different systems, users just need to know how to use a keyboard," Greig notes. "Ask Fluent becomes the engine sitting in the middle of everything, with a powerful but simple interface that makes sense to everyone."

Echoing this sentiment, Fluent Cargo CEO Archival Garcia highlights the user-centric approach. "Whether I'm tracking a container, PO, Workorder, product type or BOL, I just want to simply ask the question and get an accurate answer," he states. "Data is king so the past years of sourcing, collating and sanitising good data will provide us with a great basis for the start of our AI journey."

The Future of Centralized Logistics Management

Logistics professionals are often forced to navigate numerous systems daily. Ask Fluent aims to consolidate access to routing, scheduling, tracking, emissions monitoring, and market pricing into a single interface. The company also plans to integrate third-party logistics platforms, allowing customers to bring together data and workflows from their existing applications to drive operations more efficiently.

Ask Fluent is now available for existing Fluent Cargo customers, with access levels varying based on account capabilities.

About Fluent Cargo

Fluent Cargo is an independent, mission-driven organization dedicated to empowering clients with instant access to essential shipping information. By consolidating schedules, port and carrier details, pricing, tracking, and emissions monitoring, the platform offers a centralized source of truth that enables customers to plan and manage shipments more efficiently and effectively across air, ocean, rail, and road transport modes.